Shipping policy
At Luxeloc, we're committed to delivering your order safely and efficiently. Below you'll find information about our shipping process.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You'll receive a confirmation email with tracking information once your order has been shipped.
Shipping Times
Estimated delivery times may vary depending on your location:
- South Africa: 2–7 business days
- International: 7–21 business days
Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
Free shipping may be offered during promotional periods or on qualifying orders.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number by email so you can monitor your shipment.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. Luxeloc is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team. We're here to help and will respond as quickly as possible.